GDPR Compliance

Last updated: January 2024

Our Commitment to Data Protection

vibrant sparrow is committed to complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page provides information about how we handle your personal data in accordance with these regulations.

Data Controller

vibrant sparrow acts as the data controller for personal information collected through our website and services. Our contact details are:

vibrant sparrow
47 Oakwood Business Centre
Guildford, Surrey
GU2 7XH
Email: [email protected]

Your Rights Under GDPR

The GDPR provides you with the following rights regarding your personal data:

Right to Be Informed

You have the right to be informed about how we collect and use your personal data. This information is provided in our Privacy Policy.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly referred to as a Subject Access Request (SAR). We will respond to such requests within one month.

Right to Rectification

You have the right to request correction of any inaccurate personal data we hold about you, or to complete any incomplete data.

Right to Erasure

Also known as the "right to be forgotten", you can request deletion of your personal data where there is no compelling reason for its continued processing.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision-Making

You have rights related to automated decision-making and profiling. We do not currently use automated decision-making that produces legal or similarly significant effects.

How to Exercise Your Rights

To exercise any of the rights described above, please contact us at [email protected]. We may ask you to verify your identity before processing your request.

We will respond to your request within one month. In complex cases, or where we receive a large number of requests, we may extend this period by up to two additional months. If this is necessary, we will inform you of the extension and the reasons for it.

Lawful Basis for Processing

We only process personal data when we have a lawful basis to do so. The lawful bases we rely on include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing, including:

• Encryption of data in transit using secure protocols
• Regular security assessments and updates
• Access controls limiting data access to authorised personnel
• Staff training on data protection principles
• Secure disposal of data when no longer needed

Data Breach Procedures

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

International Data Transfers

We primarily store and process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this GDPR compliance information periodically. Any changes will be posted on this page with an updated revision date.