Privacy Policy

Last updated: January 2024

1. Introduction

vibrant sparrow ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

• Complete our contact or enquiry forms
• Request a consultation or quote
• Subscribe to our newsletter
• Correspond with us via email or other means

This information may include your name, email address, postal address, and any other details you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and your visit, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process and manage your consultation requests
• Send you information about our services that may interest you
• Improve our website and services
• Comply with legal obligations
• Protect our rights and interests

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given us explicit consent to process your data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary to comply with legal requirements

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers who assist us in operating our website and conducting our business
• Professional advisers such as lawyers and accountants
• Law enforcement or regulatory bodies when required by law

Any third parties we engage are bound by contractual obligations to keep personal information confidential and to use it only for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

8. Your Rights

Under data protection law, you have rights including:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request that we correct inaccurate data
• Right to erasure: You can request that we delete your data in certain circumstances
• Right to restrict processing: You can request that we limit processing of your data
• Right to data portability: You can request transfer of your data to another organisation
• Right to object: You can object to certain types of processing

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

vibrant sparrow
47 Oakwood Business Centre
Guildford, Surrey
GU2 7XH
Email: [email protected]